Cancel Or Change Your Order

Last Updated: October 1, 2025

At Nemi Shop LLC, we understand that plans can change. To keep things smooth for both our customers and our production team, please review the cancellation and modification guidelines below before placing your order.

1. 24-Hour Free Cancellation Window

You may cancel or modify your order within 24 hours of purchase at no additional cost. This 24-hour window is calculated based on Eastern Time (EST/EDT – New York) using your order timestamp.

After this period, orders are placed into made-to-order production and can no longer be changed or canceled.

2. How to Request a Cancellation or Change

To request a cancellation or modification within the 24-hour window, please contact us as soon as possible using the details below:

Please include the following information:

• Order number
• Full name and email address used at checkout
• Details of the change requested (size, color, design, quantity, shipping address), or confirmation of cancellation
• Any supporting notes, such as a corrected address or preferred size

Once your request is reviewed, we will confirm the update or cancellation by email.

3. What Can Be Changed (Within 24 Hours)

• Shipping address (must be complete and accurate)
• Item details such as size, color, variant, or quantity
• Design or personalization notes (if applicable)
• Full order cancellation with a refund to the original payment method

After 24 hours: Production begins, and no changes or cancellations can be made.

4. Address Accuracy & Returned Packages

Please review your shipping address carefully before completing checkout.

• Nemi Shop LLC is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
• If a package is returned due to an address issue, re-shipping fees may apply.
• Once an order has shipped, we cannot modify or reroute the delivery address.
• Any carrier-requested forwarding or redirection is done at your own risk.

5. Timing, Refunds & Processing

Approved cancellations made within the 24-hour window will receive a full refund to the original payment method.

Refunds are typically initiated within 2 business days after confirmation. Depending on your bank or card provider, it may take 10–15 business days for the credit to appear in your account. Please refer to our Refund Policy for full details.

6. Orders in Production or Already Shipped

Orders that are already in production or have shipped cannot be canceled or modified.

If you experience an issue upon delivery (such as a damaged or incorrect item), please review our Return Policy. Eligible returns are accepted within 180 days of delivery, subject to policy conditions.

7. Need Help?

Our support team is always here to assist you.