Refund Policy

At Nemi Shop LLC, we want every customer to shop with confidence. While we strive to deliver high-quality products that meet your expectations, we understand that refunds, cancellations, or exchanges may sometimes be necessary. Please review the policy below to understand how these requests are handled.

Order Exchanges

We encourage customers to carefully review all order details—including size, design, and quantity—before completing checkout.

• We do not offer exchanges for errors in product selection such as size, design, or quantity.
• If changes are needed, the best option is to cancel the order within 24 hours and place a new order with the correct details.
• Our support team is always available to assist you during this process.

Order Cancellations

• Cancellation Window: Orders may be canceled within 24 hours of placement.
• To cancel, please email us at support@nemishop.com.
• Approved cancellations within this window will receive a full refund at no additional cost.
• After 24 hours, orders are sent to production and cannot be canceled, as items are made to order.

Returns & Refunds Eligibility

Our return and refund policy remains valid for 180 days from the delivery date. Refunds are considered under the following conditions:

Refund Claim Requirements

To help us process your refund request efficiently, please provide the following:

• Proof of purchase (order confirmation or receipt)
• Shipping label or delivery receipt
• Clear photos or evidence of the issue
• Copies of any relevant email communication

Return & Refund Process

1. Contact Us: Email support@nemishop.com with the required documentation. We respond within 2–3 business days.
2. Approval: If approved, you will receive the authorized return address and instructions. Please do not send items without approval.
3. Return Shipping: Customers are responsible for return shipping costs. Use a trackable service and share the tracking number with us.
4. Confirmation: Once we receive your return, you will be notified by email.

Refund Processing Time

• Refunds are typically issued within 2 business days after we receive the returned item.
• Refunds include the original product price and shipping fee.
• Depending on your payment provider, refunds may take 10–15 business days to appear in your account.
• If delays occur, please contact your bank or card provider directly.

Important Notes

• Return requests must be initiated within 180 days of delivery.
• Customers are responsible for return shipping costs and any risk during transit.
• Unauthorized returns without prior approval may not be processed.

Need Help?

Our support team is here to assist you with any refund or return questions.

We appreciate your trust in Nemi Shop LLC and are committed to handling refund requests fairly, transparently, and efficiently.