Return Policy

At Nemi Shop LLC, your satisfaction is our top priority. While we work hard to ensure every order meets your expectations, we understand that returns may occasionally be necessary. This policy explains when and how you can return items purchased from us.

Return Window

• Return requests must be submitted within 180 days from the delivery date.
• Requests made after this period cannot be accepted.

Eligible Returns

To qualify for a return or exchange, items must:

• Be unused, unworn, and unwashed
• Have all original tags attached
• Include a valid order confirmation or sales receipt

Return Shipping Costs

• Return Cost: $0.00
• If your item arrives damaged, defective, or incorrect, we cover all return shipping costs.
• All other approved returns are also free of charge.

How to Start a Return

To begin a return, please contact us via our Contact Us page or email us at

support@nemishop.com
.
Include the following information to help us assist you quickly:

• Full name on the order
• Order number
• Description of the issue
• Photos of the product (if damaged or defective)
• Your preferred resolution (refund or replacement)

Step-by-Step Return Process

1. Prepare Your Package: Securely pack the item(s) and include your order confirmation.
2. Ship the Item Back: Send the package using your local post office or courier and share the tracking number with us.
3. Confirmation: You will receive an email once we receive and inspect your return.
4. Refund or Replacement: Approved refunds will be issued to your original payment method, or replacements will be shipped promptly.

Processing Time

Refund processing times may vary depending on your payment provider. Please allow additional time for funds to appear in your account.

Need Assistance?

If you have any questions or need help with a return, feel free to contact us: